IMPROVED FOOD QUALITY AND GUEST SERVICE IN A FAMILY DINER
About This Project
CLIENT: The client for this project was a in the casual dining restaurant category that drove significant sales of plated breakfasts . They had some powerful strengths which were leveraged to create a more compelling value proposition for the existing and new customers.
Focus:
FPG was asked to identify operational and quality issues as compared to typical industry norms and recommend the necessary solutions to propel their operations .
Result:
• FPG significantly Simplified Cooking Platform
•Methods to maintain Consistency in Food Quality were implemented
•Kitchen times were improved over 30%
•Kitchen labor costs were reduced over 10%
•Two implementations of the new prototypes in the pipeline
