Leadership

Mark Godward

Principal – Miami, FL

mark@betterops.com
+1 (786) 953-2499

Mark Godward uses his extensive industry experience, strong technical background, and thorough analytical approach to provide significant impact and increase in profitability to all of his clients.

Mark Godward, Principal

Mark began his engineering career with Ford Motor Company, then moved up through increasingly responsible positions at Tompkins Associates, General Tire and Rubber Company, and Taco Bell. Mark left Taco Bell to found Strategic Restaurant Engineering (SRE), providing operations engineering consulting to the restaurant industry. Mark has pioneered the application of industrial engineering techniques in the foodservice industry and has written a chapter for the new edition of the Maynard Industrial Engineering Handbook on this subject. The Maynard Handbook is the primary source used by all industrial engineers for descriptions and information on the application of standard techniques and principles. He has been widely published and is often requested as a guest speaker at industry events. He has received several awards including the 2006 Consultant of the Year from Foodservice Equipment & Supply as well as the Taco Bell President’s Award.

Mark has more than 26 years of experience effectively applying labor management systems, production and inventory control systems, facility designs, computer simulations, statistical analyses, and process engineering. Mark expertly leverages his industry experience and engineering expertise to significantly increase the profitability of each of his numerous clients. Mark’s professional judgment and record of success are known and respected throughout the foodservice industry.

Mark holds a B.S./M.E. from Univ. of Buenos Aires and a M.S.I.E. from North Carolina State University.

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Tom Wyczawski

Principal – Charlotte, NC

tom@betterops.com
+1 (704) 681-3933

Tom brings over 25 years experience in delivering results to both chain and individual restaurants in business management, restaurant operations, kitchen design and industrial engineering.

Tom Wyczawski, Principal

Tom has worked for and with many fortune 500 companies including stints as Chief Operating Officer for Dunkin Donuts, Co-Founder and President of Strategic Restaurant Engineering, Inc., and Systems Engineering Manager for Taco Bell Corporation (PepsiCo). Throughout his career, Tom has consistently been able to deliver improved operations productivity, sales growth and improved profitability with major foodservice brands including Taco Bell, Dunkin’ Donuts, Jack in the Box, Starbucks Coffee, El Pollo Loco, Universal Studios Food Service, and Disney World Food Service to name a few.

As a renowned restaurant engineering expert, Tom has been published in many articles including Maynard’s Industrial Handbook, “Facilities Planning and Labor Management in the Food Service Industry”.

Tom holds a BA from University of Notre Dame, and an MBA from Pepperdine University.

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Carlos Tello

Director, Foodservice Design and Operations Engineering – Mexico City, Mexico

carlos@betterops.com

Carlos has been involved for over 12 years in projects related to the hospitality and foodservice sectors. His experience includes the development of architectural projects through all design stages, and participation with foodservice consulting firms with a diverse portfolio of clients to integrate highly efficient prototypes during planning of major food¬service systems.

Carlos received a BArch. from Florida Atlantic University, and a BA Industrial Design from Universidad Iberoamericana in Mexico City.